Products

In-room guest experience

RoomOS

An in-room tablet that puts room controls, service requests, an AI concierge and the bill in the guest's hands.

Overview

RoomOS is the tablet in the guest room. From one screen a guest can set the lights, temperature, curtains and television, ask housekeeping or maintenance for help, request food and drink, chat with the property's AI concierge, find places nearby, check the bill and check out.

Each tablet is bound to a single room, so every request arrives with the room already attached. Service requests reach staff as tickets, sleep and wake scenes change several settings at once, and express checkout opens the night before departure with a review of charges and a short declaration that helps staff close the folio.

RoomOS runs as a full-screen web app on in-room Android tablets and sits on the same Opsian platform as the staff side. The room's state is also available to Opsian AI Agents through the same governed tool layer they use for everything else.

Capabilities

Room controls

Lights, temperature, curtains and television from one screen, with sleep and wake scenes that change several settings at once.

Service requests

Housekeeping, maintenance, food and drink, extras and concierge requests in a few taps, sent to staff as tickets with the room attached.

AI concierge

Guests chat with the property's named AI concierge for answers and help during their stay.

Local guide

Restaurants, cafes, attractions, shopping, transport and pharmacies nearby, each with directions.

Bill and receipts

The guest can review the charges on the folio and ask for an itemised receipt.

Express checkout

Opens at 11pm the night before departure, with a review of charges and a short declaration before the guest leaves.

Technical detail

Architecture, integrations, deployment and documentation for RoomOS are published by Opsian Technologies, the engineering arm of Opsian.opsiantechnologies.com

Industries

Questions

Does the guest need to download anything?
No. The tablet is already in the room and bound to it, so there is no app to install and no account to create.
What can a guest control from the tablet?
Lights, temperature, curtains and the television, one at a time or through sleep and wake scenes. Each tablet sends commands for its own room only.
When can a guest check out from the room?
Express checkout opens at 11pm the night before departure. Before then, the tablet directs the guest to the front desk.
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